Questions About Shipping:
Do You Ship Internationally?
Please click here to email us - we will try our best to help you.
Questions About Our Products:
What Are Your Products Made Out Of?
The glass is hand-blown borosilicate glass, a thicker more resilient glass. Our wooden bases are handmade out of solid oak.
The Spigot is Loose - Do I Need to Return It?
The spigot is adjustable, there is a silver ring on the threaded part of the spigot towards the back, if you twist this ring the seal will compress allowing it to fit snuggly within the glass. It doesn't need to be forced in, as you twist it and play with the fit you can test it with water to make sure the seal is perfect.
How Do I Clean Your Decanters?
Please see this page on cleaning your decanter (link).
How Can I Use the Wishlist Function?
Our website includes a handy wishlist feature that you can utilize to shop and build a list of products that you want to own. You can then share this list of products via email or social media to family/friends. Click here to watch a video and learn more.
Questions About Your Order:
When Will My Order Be Shipped?
We ship M-F 8am to 4pm we ship all orders within 24hours.
When Will My Order Arrive?
This depends on how far you are from our warehouse. We ship from Louisville, Kentucky and the majority of our shipments arrive in 3 days.
Questions About Us:
Where is the Prestige Decanters Office?
We were founded and operate out of Louisville, Kentucky.
I Want to Sell Your Products Online/In My Store, Who Do I Contact?
You can submit all requests via this link or email firstname.lastname@example.org
What Payment Methods Are Accepted?
We accept Visa, MasterCard, Discover, and American Express.